Terms & Conditions

For enquiries and bookings please fill out our online enquiry form, telephone 07814 728390 or email us at [email protected]

Prices are quoted per vehicle for a private transfer service unless specified at time of booking. Last minute changes may incur a surcharge.

Unless otherwise stated, admission charges, meals, accommodation and vehicle parking charges are not included.

We quote on the basis of the most direct route, on information given to us by the customer, and subject to us having a vehicle available that suits the customer requirements at the time of acceptance of our quotation. Unless the hirer has requested a special route, the route we choose will be at the discretion of the driver. Quotations are valid for 28 days from issue unless otherwise specified.

The non-refundable deposit amount is £25.00 per vehicle per day. The deposit must be paid at the time of booking. We except BACS and Card Payments. There are no booking fees.

Upon cancellation the following will apply:

• 14 days or more before the date of hire = Loss of deposit.
• 7 to 13 days = Loss of deposit + 10% of cost of hire.
• 4 to 6 days = Loss of deposit + 25% of cost of hire.
• 2 to 3 days = Loss of deposit + 50% of cost of hire.
• 1 day or less 100% of cost of hire including deposit.

In the event of an emergency, riot, civil commotion, strike, lock out, stoppage or restraint of labour or any event over which the company has no control (including adverse weather and road conditions) or in the event of the customer taking any action to vary agreed conditions unilaterally, the company may, by returning all money paid and without further or other liability, cancel the contract.

We reserve the right to make additional charges of £45.00 per hour for an 8-seat vehicle and £75.00 for a 16-seat vehicle, should the vehicle be taken on a longer journey and/or kept longer than the agreed contract by the customer.

The vehicle should remain available for the duration of the hire for the customers use, unless confirmed in writing by Bluebird Tours.

The hours agreed for the duration of the hire must be strictly adhered to, other than in the case of emergency or unforeseen events. The operator reserves the right to curtail or otherwise alter any hire which does not comply with the regulations governing drivers’ hours and rest periods.

We cannot guarantee the completion of any journey in any specific time and will not be liable for loss of convenience caused by a longer journey time.

The driver is responsible for the safety of the vehicle at all times. Any passenger whose conduct is in breach of statutory regulations may be removed from the vehicle or be prevented from boarding at the driver’s discretion.

Smoking is not permitted on any of our vehicles. Passengers must not distract the driver and must wear seatbelts whilst the vehicle is in motion. Alcohol is not allowed on any vehicle as laid down in the Sporting Events Act 1985. Non-compliance will result in passengers being required to vacate the vehicle. Customers will be responsible for the conduct of their passengers and for any damage caused to the vehicle during the hire.

We reserve the right to apply an excess soiling charge of £75.00.

Please tell us your passenger numbers and advise of any luggage when booking. The vehicle must not be loaded beyond the legal number of passengers. We will do our best to accommodate items such as sporting goods and large suitcases if advised at the time of booking. Parents/ guardians are legally liable child safety. It is unsafe for us to take under 3-year olds without a child seat and will refuse them without one.

Well behaved pets, guide dogs and hearing dogs can be carried on any vehicle with suitable restraint if notified in advance.

We reserve the right to provide a larger vehicle than specified at no additional charge unless the extra seats are used.

Bluebird Tours cannot be held responsible for any items left on our vehicles. For items that are left on the vehicle at the end of hire, if found and claimed, we can return them at the customer's expense. Any unclaimed items will be disposed of after six weeks.

Customers can request to visit attractions on their tours, however, these are operated by third parties, and therefore we are not liable for any damages, loss or closures associated with these operators.

We welcome all feedback, both for our own service and those provided by other suppliers. If you have any complaint during the course of your journey, please bring this to the attention of your driver.

Bluebird Tours recommend that customers arrange suitable travel, medical and cancellation insurance.

Bluebird Tours accept liability for personal injury caused by negligence of ourselves, our employees or our agents, provided that we are notified within 3 months of the end of the booking and that you assign any rights against any other person or party relating to the claim to Bluebird Tours, and that you co-operate fully should we or our insurers wish to enforce those rights.

We do not accept liability for cancellations caused through war, or threat thereof, riot, civil strife, industrial action, terrorist activity, natural or nuclear disaster, fire or adverse weather conditions. We do not accept liability for personal injury caused during travelling to and from the departure point, unless you are travelling on Bluebird Tours own transport.

When you incur personal injury which has not arisen from an activity which forms part of the booking, we will provide guidance and assistance to help you in resolving any claim you may have against a third party.

Drop Off & Collection

We offer a meet and greet service at airports and stations. Our driver will wait at arrivals or on the platform with a Bluebird Tours sign.

Delays

If you are delayed, please contact us as soon as possible with your new estimated time of arrival. If your delay is over 2 hours we cannot guarantee to meet you immediately after arriving but will meet you as soon as reasonably possible.

If your journey is delated over 4 hours, cancelled or redirected, our service will be deemed as cancelled and cancellation terms will apply.

Connections

If you do not make your connection, the same rules apply as delays.

Additional Charges

If you do not arrive as per the details we have for you, no refund will be given. Additional charges will be payable if incorrect details have been given.

Other Information

We reserve the right to change our pickup proceedure without notice. When booking your transfer with us, please allow plenty of time for your check in. Bluebird Tours cannot be held responsible for any conditions out of our control which delay your arrival at the airport or station. This includes weather conditions, road traffic, congestion, breakdowns and other delays. Journey times are approximate. Bluebird Tours do not guarantee to arrive at a specific time, therefore are not liable for loss of convenience caused by any of the above.

Journey Monitoring

Bluebird Tours monitor your journey when collecting you from the airport or station using mobile apps and websites. If you arrive early, we cannot guaranteed to be there until the original scheduled arrival time. As journey information is provided by third parties we cannot be responsible for it's accuracy and no reliance should be placed upon this information.

If bookings are made via a travel agency, their Terms and Conditions will apply. All communications and refund requests are to be made via the company the customer placed the booking with.

Unfortunately our vehicles are not wheelchair accessible. They can carry foldable wheelchairs. Please contact us to discuss your requirements.

Contracts are governed by English Law.

These terms and conditions apply to all bookings made after 10th April 2019.